Wednesday, April 27, 2011

Working Hours - When to draw the line!

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Ok so we all know that wedding season is finally upon us!!! Usually after Easter week end the weeks fly by and everything goes blurry... and next thing I know it's October!!! 

The biggest challenge I used to have in the past is saying no to clients... it's very normal that brides get all excited and sometimes a bit too excited as their wedding approaches... and I think along the way they loose all sense of logic. They want what they want, whenever they want it!!! Of course as a planner, you always try to make your couples happy, but there has to be a line that needs to be drawn at some point.

Since most couples work during working hours, they request to meet with suppliers or even us after working hours. So we created two slots for evening appointments a 6:00 pm. one and another one at 7:30 p.m. that usually goes till 9:00 p.m. - so by the time we leave the loft, close up, drive home it takes another 30 min. arriving home at 9:30 p.m. (which is quite a long day) - So you could imagine how infuriating it gets when you get a bride asking you to create a new slot for her at 9:00 p.m. because she absolutely needs to meet with you... Seriously... would you call up your lawyer and tell your lawyer to extend his office hours for you or your doctor or your accountant for that matter???? NO! But for some reason it is perfectly ok for couples to ask their planners to create new time slots for them, to meet at the strangest times because it best suits them... 

In the past I used to say ok no problem... because I really didn't want to lose out on the business... but I realized that it hurts you in the long run and it is not a healthy way of running a business.  Now, I give the clients my availabilities and let them pick what best suits them based on that. 

Moral of the story: If a client really wants to work with you so bad, they will wait for your next availability to meet with you.  If not, that's definitely not a client you want to work with in the first place!

1 comment:

  1. I totally get you on that one.
    I've had brides asking me for a makeup session, for them, plus bridesmaids, and they want to pay 50$ for the whole thing, oh and I forgot : I'd have to go up to Mont-Tremblant...

    It's the most important day of their life, we all understand that, but I've got bills to pay! haha